Refund policy

We want you to be fully satisfied with your Cutvora chainsaw. If something isn't right, we're here to help.

Return window You may return your product within 30 days of the delivery date for a full refund, provided the item is unused, in its original packaging, and includes all accessories (batteries, charger, gloves, safety glasses, bar cover, spare chain, and carrying case).

How to start a return Email support@norvew.com with your order number and the reason for your return. We'll respond with return instructions within 1-2 business days.

Refunds Once your return is received and inspected, we'll notify you by email and process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card issuer.

Damaged or defective items If your Cutvora arrives damaged or with a manufacturing defect, contact us at support@norvew.com within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no additional cost to you, and this is separate from — and does not use up — your standard return window.

2-Year Warranty Every Cutvora chainsaw is covered by a 2-year warranty against manufacturing defects from the date of purchase. If your unit develops a defect under normal use within this period, contact support@norvew.com and we'll repair or replace it. The warranty does not cover damage from misuse, unauthorized modification, or normal wear items like the chain.

Return shipping Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damage in transit), in which case we cover the cost.

Non-returnable items For safety reasons, we cannot accept returns on chains that have been used, as they cannot be resold.

For any return or refund questions, contact us at support@norvew.com.